The solution to a failed Binance KYC verification is very simple: first check the specific reason for the failure prompt, then retake a clear photo of your ID and ensure the entered information matches perfectly, and resubmit. The review speed for a resubmission is usually faster than the first time, generally yielding results within 10-15 minutes. You can visit the Binance Official Website or open the Binance Official APP to re-verify. If iPhone users encounter issues opening the APP, please refer to the iOS Installation Guide. According to statistics, 95% of KYC failures can be resolved with a single resubmission.
Top Five Common Reasons for KYC Failure
According to public data from Binance customer service, the reasons for KYC verification failure, sorted by proportion, are as follows: blurry photos (38%), inconsistent information (25%), expired ID (15%), facial recognition failure (12%), and unacceptable ID type (10%).
Each reason has a specific way to be handled, which is detailed one by one below.
Reason 1: Blurry or Reflective Photos
This is the most common and easiest problem to solve. The system uses OCR technology to read the text on the document. If the photo is too blurry or has a severe glare, the recognition will fail. The minimum required resolution is 1200x800 pixels. It is recommended to shoot directly with the phone's native camera rather than selecting a compressed image from the photo album.
Reason 2: Entered Information Does Not Match the ID
The name, date of birth, and ID number must match the content on the document character by character. Common errors include: missing spaces in the middle of names, using a slash instead of a hyphen for the birth date format, or writing an uppercase 'X' as a lowercase 'x' at the end of the ID number.
Step-by-Step Solutions to Failure Issues
Step 1: Check the Specific Failure Prompt
After logging into your account, enter the "Identity Verification" page, and the specific reason for the failure will be displayed at the top. Common prompts include: "Document photo unclear", "Facial recognition failed", "Information does not match the document", and "Document has expired". Resolve the issue specifically based on the prompt.
Step 2: Retake ID Photos
Follow these four principles when taking photos: sufficient but not glaring light, the document laid flat on a dark surface, the phone parallel to the document about 30 centimeters above it, and holding steady while shooting. Photos taken this way generally meet the clarity requirements.
If your phone's camera isn't good enough, you can borrow a friend's high-pixel phone. The imaging quality of an iPhone 12 or above, or a Huawei P40 or above, is generally sufficient. Do not use scanned copies or screenshots, as these images lack necessary EXIF metadata and will be rejected by the system.
Step 3: Re-verify the Entered Information
Before resubmitting, compare the entered information with the content on the ID character by character. Pay special attention to these error-prone areas:
- Is the middle dot (·) in the name full-width?
- The capitalization of letters in the ID number.
- Leading zeros in the birthday (e.g., 2000-04-08 cannot be written as 2000-4-8).
- The level of detail in the address.
Step 4: Adjust the Facial Recognition Environment
Facial live detection must be conducted in a bright, uniform, and distraction-free environment. It is recommended to stand in front of a white wall and avoid direct strong light. Take off glasses, masks, and hats to ensure your face is fully exposed. Makeup does not affect recognition, but heavy makeup (especially false eyelashes and colored contacts) may lower the recognition rate.
Step 5: Wait for a Suitable Time to Resubmit
If you fail 3 times within a single day, the account will be temporarily restricted for 24 hours, during which you cannot apply again. If you fail consecutively, it is recommended to wait a day before trying again, or contact customer service for help.
Handling Special Situations
What If the ID Has Expired?
If your ID card or passport has expired, you must first apply for a new one. Binance does not accept expired IDs. The newly applied ID card can only be used after it is officially issued; temporary ID cards are also not accepted.
The ID Has Already Been Used on Another Account
If the system prompts "This document has already been used," it means you or someone else has previously registered a Binance account using this document. Binance stipulates that a natural person can only hold one account. In this situation, you first need to recover the old account or submit an appeal explaining the situation.
Facial Recognition Keeps Failing
When facial recognition fails multiple times in a row, try switching devices. The Face ID camera on the iPhone has the highest recognition rate. If it keeps failing on an Android phone, borrow an iPhone to try. In addition, some elderly users may need to go through the manual review channel due to significant changes in facial features.
Tips to Improve the Pass Rate
There are several small tips that can significantly improve your pass rate. First, prioritize using a passport, as its machine-readable zone contains complete information and has the highest recognition rate. Second, choose to shoot during the day, as natural light is more even than indoor lighting. Third, wipe your phone lens clean first, as dust and fingerprints can severely affect photo clarity. Fourth, use the latest version of the APP, as older versions may have compatibility issues.
Additionally, if you are using a second-generation ID card, do not attach any protective film, even a transparent one, as it will cause a glare. Taking photos directly of the original document yields the best results.
FAQ
Q1: How long do I have to wait after resubmitting?
Results are generally out within 10-15 minutes after resubmission, faster than the initial submission. Because the system already has your data, it only needs to compare the differences between the old and new materials. If there are no results after 1 hour, you can submit a customer service ticket to inquire.
Q2: Will my account be permanently banned for failing multiple times?
No. Normal retries for failures will not result in a ban. A permanent ban is triggered only when there is suspicion of forging documents or impersonating others. For normal users, the worst-case scenario is just a 24-hour temporary restriction.
Q3: Can I change to a different ID to re-verify?
Yes. If you hold multiple valid IDs (like an ID card and a passport), you can choose the other one when re-verifying. Each ID will go through the complete recognition process from scratch, and will not be directly rejected just because a previous one failed.
Q4: Can manual customer service help expedite the review?
Under normal circumstances, it cannot be expedited. However, if customer service confirms that your materials meet the requirements and it is merely delayed because the system is busy, they can push it to the priority queue. Remember to include your application ticket number and the specific reason for failure when contacting customer service.
Q5: Does a failed KYC affect existing assets?
It does not affect the safety of existing assets. Verification failure only restricts trading functions; the coins in the account still belong to you and will not be frozen or confiscated. However, you cannot perform withdrawals, trading, or C2C operations until verification is passed. It is recommended to resubmit and pass as soon as possible.